Description
Education and Training Area: 345 - Management and Administration
Also taught in English, check here for availability
Duration
360 hours
Schedule
To be defined
Investment
€1180 full course fee + €160 registration fee.
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Course Presentation
The course combines efficiency in the organization of administrative processes through digital tools and Artificial Intelligence. It focuses on modernizing routines applied to task management. Students learn to support data-driven decision-making and develop organizational reports using technology. The training promotes strategic, current performance, aligned with market demands.
General Objectives
The course's main objective is to train participants to perform efficiently and in an organized manner in administrative and management support roles. It promotes the development of skills in customer service, document writing, the use of digital tools, file organization, and office support, preparing them to play an essential role in a variety of organizational contexts.
Specific Objectives
- Understand the structure and basic flows of an organization.
- Learn how to organize physical and digital documents safely and efficiently.
- Develop customer service skills, both in person and over the phone.
- Write and format simple emails and administrative documents.
- Use tools like Word, Excel, Google Drive and Calendar in a practical way.
- Apply notions of ethics, professional posture and internal communication.
- Understand the basic functioning of processes such as cash control and HR support.
- Work with clarity and organization in administrative and secretarial routines.
Programmatic Structure
Module 1: Introduction to administrative routine
Module 2: Computer Basics
Module 3: Organizing Documents and Files
Module 4: Emails and Professional Written Communication
Module 5: Quality telephone and in-person service
Module 6: Agenda, Calendar and Appointment Management
Module 7: Writing Simple Documents
Module 8: Practical notions of the Office package
Module 9: Google Office Tools
Module 10: Simple cash, invoice and expense control
Module 11: Behavior and posture in the workplace
Module 12: Understanding Human Resources and Office Routines
Module 13: Introduction to CRM and Management Support
Módulo 14: Introdução à inteligência artificial no escritório
Module 15: Practical Administrative Support Workshop
Target audience
This course is designed for individuals who wish to enter or improve their skills in administrative and secretarial work, even without prior experience. It is recommended for those seeking to develop practical skills in routine organization, customer service, institutional communication, and basic use of digital tools in the workplace.
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